There may be circumstances in which we do not issue a booking confirmation to you after you have placed a booking request with us. All other details, such as seat bookings, are your responsibility to organise with the airline. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. Where applicable, you must pursue the airline for the compensation or other payment due to you. What about beaches in Port Antonio/Portland? If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. Each resort has its own unique address, and you can find the address for a specific resort in the text above. All details are correct at time of going to press and are liable to change at any time. If it is not possible to make the refund in this way, we shall contact you for confirmation as to how to make your refund payment. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. We will confirm to you the amount of the cancellation charge when you contact us. For instance, we will not issue such a confirmation if we discover an error in the pricing of the holiday or if any part of the holiday is no longer available. 7.5 Certain airfares may be nonrefundable regardless of time of cancellation. Please ask us to confirm what protection may apply to your booking. To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. D. The Guest is required to SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN, signature may be by electronic means (e.g., iPad), and the Guest is hereby on notice of same for acknowledgement and agreement. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. You will be responsible for paying this charge. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Insurance, excursions, tours or any other products and services booked independently (Extras) that you may choose to book or pay for directly either with a third party before your holiday, or whilst you are on holiday/in the resort do not form part of your holiday provided or arranged by us. Please select a range of dates for your holiday. You must provide us with the identification documents and payment details we need to complete these checks. Payment and cancellation policy may vary during certain travel periods, 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice, The following minimum cancellation and/or revision charges, (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any, (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any, 7.4 INSURANCE PREMIUMS, LOYALTY & TRAVEL DEPOSITS AND FUTURE AIR DEPOSITS ARE NON-REFUNDABLE. NB. Another option is to open a live chat via the Sandals website. Review and complete the transaction. If you purchased your tickets online as a guest . In each of my follow up calls I spoke to a different agent. B. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. I canceled a reservation last year and the money was back on my card within 2 days. Contact DoNotPay today and you'll be amazed. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. Be persistent!!! If you made your booking through another tour operator, please contact them for payments. The resort only allows you to cancel your booking through the phone. Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. If you are refused carriage in these circumstances your holiday contract will terminate immediately. This includes any disappointment, distress, inconvenience or effect on any other arrangements. In that case, they might refer to the cancellation deadlines and act accordingly. The cancellation charges outlined above are liquidated damages and not a penalty. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. Retrieve your Room Only reservation. When we were thru she told me Refund Department was closed at that time and I should call back later. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. 5 years ago Save Yes, it's the same company. The form asks if you prefer an email or a phone call back. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. Quantity. Flight timings shown by us on the Website are for guidance only and may change. To confirm the booking, as a lead booking name, you accept and will ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. Please ask us for codeshare details at the time of booking. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly. The resort only supports phone cancellations, so pleading your case with the customer service reps might prove challenging. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. TERMS & CONDITIONSLast Updated: December 1, 2022 IMPORTANT: THESE TERMS AND CONDITIONS (THESE "TERMS") APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST'S (GUESTS') PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)"). The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. Sandals means UNIQUE CARIBBEAN HOLIDAYS LIMITED, a company incorporated and registered in England and Wales with company number 04122639, whose registered office is at 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA, trading as Sandals UK, or Beaches UK; Unavoidable and extraordinary circumstance \means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, which could include: warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking confirmation; "Terms" means these terms and conditions and our Website Terms of Use, Privacy Policy, and Cookies Policy, copies of which are available at https://www.sandals.co.uk/terms-conditions/; Websitemeans the relevant website for your location which are available at the following URL addresses: "you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date). There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you. accept the proposed change. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. 6.3 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel shall apply. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. B. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. The resort promises up to 100% cash refund, but only on the land portion of your vacation. Our liability to you in connection with your holiday booking shall be limited to a maximum of three times the cost of your holiday booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. Sandals will respond to your email shortly. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and such other standard as may be required by law and we do not have any greater or different liability to you. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). 1. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. Full details will be provided locally. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. Make sure that the new purchase total is more than the return total. This includes any disappointment, distress, inconvenience or effect on any other arrangements. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities, border control and security agencies for the purpose of security and counter terrorism. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. Changes to the schedule or flight time will be advised on your final Travel Documents but it is possible that further changes can occur. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. They're valid for 12 months from your original date of arrival. Select the reservations that you want to refund and select Exchange. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. We shall notify you of these costs upon receipt of your request to transfer. As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. A. Where a low deposit is paid to secure a holiday, and the holiday is cancelled by you with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). We will normally verify prices at the time of booking. At DoNotPay, we've simplified the process of canceling your Sandalsreservation and generating a reliable paper trail with a few clicks of a button. However, we will not pay you compensation where the cause of the cancellation is: If a refund is payable to you, it shall be credited to you using the same method that you used to make the original payment to us. Unavoidable and Extraordinary Circumstances. The ESTA can be applied for online at https://esta.cbp.dhs.gov. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. 1. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. When searching for availability, please ensure you select Any London from the airport drop down and all options will display. Mailing Address: Santa Barbara Plantation, Porta Blancu. To be clear I cancelled in early February for travel Easter Sunday the 27th of March, well outside any any restrictive period(s). You can exchange your reservation from Azure portal. Please ask us for copies of these international conventions if you would like to see them. Box 39-CB-13005, Cable Beach, Mailing Address: P.O. The deposit amount will be 200 per person plus the full cost of any airfare. The customer service line is open daily from 7 AM to 11 PM EST. The Visit USA website https://esta.cbp.dhs.gov/ carries some useful background information on the ESTA. The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. Schenectedy, NY 12303. We will only make one compensation payment for each booking. These will be uploaded to a secure portal and will be deleted after 28 days. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. There are two ways to contact Sandals customer service via email. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. Full details will be provided locally. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. 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