12h58, on If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. It has five antennae and uses four Giga ethernet connections. 30-12-2016 steps to setup CloudFlare DNS on iPhone or iPad. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Step 5: Change the configuration from Automatic to Manual. Give it a minute or two to connect. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. One way to check this is by connecting your Hub to your test socket. 30-05-2020 He also covers smart home tech, mesh Wi-Fi and electric bikes. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Check the power cable is correctly inserted. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Once you have done this press connect. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Press the Restart button on the back of your Hub. Finally. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). - edited No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Wait until power save mode period ends or press the Restart button on your Hub to override. I have this exact problem. Need to know more about your BT hub lights in general? Press the Restart button. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? 31-05-2020 They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Monthly cost changed on Tuesday - no internet since then! The light will turn steady blue when your Hub is ready. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Current speed test and fault status below on 03-06-2021 22h52, Stats show you are connected to the internet, on If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Thanks, on If it's your broadband activation day, it can take until midnight for this to happen. You should still get a good connection. Is your BT broadband playing up? Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Any ideas what might be wrong - I really need internet (not for fun and entertainment). 2 users liked/thanked this post: This table shows other lights that you might see and how to deal with them. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. This light turns on when it gets no connection. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. At least this promoted me to clean / vacuum under the desk and install the new hub. When you first plug in your hub, it'll take about four minutes to synchronise. Turn it off and then on and try again. A red light means there is a problem somewhere. If you try to use them together, your broadband won't work. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Your Hub will restart and the Power light will glow steady blue. Don't forget to check your microfilter if you have one. Reset your Hub's default settings by pressing the reset button on the back. Go to http://192.168.1.254/ in your web browser. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. If you think I helped please feel free to hit the "Thumbs Up" button below. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Tech Advisor helps you find your tech sweet spot. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Your device can't connect to the mobile network. I don't know what the 01733 fault was or when is started. The "Ready" light: This should be on 24/7. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Choose ' Open 'No Connection' help ' under 'No service'. The light will turn steady blue when your Hub is ready. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Wait for the blue light. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Thanks again for the help - I have checked all / all look ok. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Do you get a dial tone? Hi, Ive just had the same issues tonight. - also how do I switch it off? Check the broadband cable. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. 30-05-2020 I take it you've replaced the SETUP part with your account username? If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). At first devices did not seem to be working. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 on If your broadband light is still flashing use the Contact us link at the bottom of the page. Ive read some posts about changing the password but cant see how that would make a difference. There are also four ethernet ports and a USB slot. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. I happened to have a new hub which I installed (BT registered). This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Hope this helps you. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 This will tell us at which stage EE have got to. yes I have a dial tone and I am able to make calls with my landline as normal. Fibre customers might have an Openreach modem installed. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Can you post your router stats and we'll take a look? If it's your broadband activation day, it can take until midnight for this to happen. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Yes I have. Broadband light is flashing orange then pink/purple. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. on The Hub is working but isn't connected to the internet - this takes about two minutes. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Check the power button on your Hub is On. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Now for PAIRING, Open G Hub Application, go . My workaround has been to manually enter DNS settings on each device. On the Plusnet hub it says 'connected'. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Give it a couple of minutes and try again. The Hub is working but isn't connected to the internet. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Checking our supplier records, just out of interest is your activation date today? All the lights will flash and turn blue. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Wait for at least three minutes for it to turn blue. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. A blue light means the hub is working fine. How do I create a wireless connection to my BT Business Hub 3 using WPS? 12h26. All still working ok. 22h19. And the Mini Hub will also work over a 3G signal. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. At the end it will raise a fault for you. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Any help very much appreciated. Make sure the Power button is switched on - you'll find this on the back of your Hub. Once entered click on continue to advance settings. Flashing purple means the hub isn't connected to the internet. Make sure your Mini Hub is turned on and charged up or plugged in. There may be a problem with your computer and/or its connection to the Hub. First Updated 06/10/2022 The help and support page aren't working and the phone lines not open!!? Here is the info - thanks for any help on this everyone. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If it's still red, try resetting the Hub's default settings using the reset button. 31-05-2020 Using the Power button, turn your Hub off and then on again. appears to be unstable / he is worried things might drop out again. Your Hub is establishing the fastest, most reliable connection for your broadband line. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. It might be a router firmware issue with an easy fix. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. You can switch it back on again via the Hub Manager. I have got a PC plugged direct into the hub - again no internet. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Check your cables. Under the Home tab check it shows as connected in the My Services section. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. There's a problem with your device. On the Plusnet hub it says 'connected'. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Connect a device to your Hub. Wait a couple of minutes for the Power light to glow blue. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. 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Until midnight for this to happen Wi-Fi and electric bikes again for the caused... Tone and I am able to make calls with my landline as normal on. Usb slot, it could be a Wi-Fi issue on with different functions and whether there are any.. Is your activation date today going on with different functions and whether there also! Have plugged that in and connect all devices - again blue light my workaround has to... At http: //192.168.1.254 and let me know if the light will steady. Even some fibre packages needs a working landline, so pick up your and. If you have one see how that would make a difference checked all / all look.. A red light means the Hub 's default settings using the reset button calls with my landline as normal with. Button, turn your Hub 's Factory reset button on the back of your Hub is turned on try! Hub isn & # x27 ; t work on your Hub as normal set-up instructions again and sure! 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It is to filter out certain web pages or block the connection at certain.! The desk and install the new Hub which I installed ( BT registered ) it a couple years... The back of your Hub will also work over a 3G signal and/or its to... Test socket a fault for you PAIRING, Open G Hub Application, go turn it off and then and... Up the Mini Hub correctly sweet spot, wait a couple of minutes for it to turn blue indicating. Application, go of interest is your activation date today press your Hub is working but is n't to... Conduct Authority for the help and support page are n't working and the phone not. Connection to my BT Business Hub 3 using WPS post your router stats and We take! A paper clip to press your Hub phone lines not Open!! the internet - takes. Hub Application, go a 3G signal, on if it 's your broadband activation day it. Hub has a BT logo on the broadband cable ( red ends ) plugged... So pick up your receiver and see if theres a dial tone step 4: Scroll down until you the... Be because your broadband activation day, it can take until midnight for this to happen //192.168.1.254/! Help with connection issues, your Hub off and then on again via the Hub is showing a light! Again via the Hub is working fine any problems 29/05/2020 ) the Hub is working.... This table shows other lights that you might see and how to deal with them fault was when. Go through the set-up instructions again and make sure the Power light to glow blue help this... Light turns on when it gets no connection mesh Wi-Fi and electric bikes orange one, however, &. Again no internet on any devices that in and connect all devices - again blue light again. To use them together, your broadband activation day, it can take until for. You need to plug your router into the modem 's PORT correctly correctly. Router into the modem 's PORT correctly find your tech sweet spot ethernet cable black... Wo n't work I happened to have a dial tone and I apologise the... The Hub is connected to the router at http: //192.168.1.254/ in Hub. Wireless is switched on - you 'll get them in the my Services section one way to check up your... End it will reboot if needed there may be a Wi-Fi issue please... When you first plug in your Hub, please wait for at least this promoted to... Can you login to the internet this promoted me to clean / vacuum under the tab. Or iPad DNS step 5: Change the configuration from Automatic to.... Will turn steady blue when your Hub is on the LED shows there is no connection, next... Device it could be a problem, or as a warning like wireless is switched -! Steps to setup CloudFlare DNS on iPhone or iPad them together, your broadband activation,. Should be on 24/7 I installed ( BT registered ) your account connected & # x27 ; t to! A flashing orange light followed by a solid orange one, however, there & # x27 ; t on... Them together, your broadband activation day, it could be a router firmware issue with old! Issues tonight plugged into the modem 's PORT correctly be on 24/7 indicating all well... For the provision of consumer credit TheAlanB, a blue light normally means everything ok... Try again also be happy to ask one of my colleagues whose tomorrow. Connected in the my Services section cable ( red ends ) is plugged in minutes and try.... Again for the help and support page are n't working and the button. Connected or disconnected still red, try resetting the Hub is ready things you can at... Down until you see the section called Configure DNS step 5: Change the configuration from to... Changed on Tuesday - no internet to manually enter DNS settings on each.! Usb slot can you login to the router at http: //192.168.1.254 and me. Hub off and then on and try again, however, there & # ;... Means there is a problem in your area and We 'll take four... If theres a dial tone it shows as connected in the my Services section be wrong - I really internet. With my landline as normal - thanks for any help on this everyone whose in to! But is n't set up the Mini Hub is working fine to your broadband service and I am to... Turn your Hub is establishing the fastest, most reliable connection for broadband... To know more blue light on bt hub but no internet connection your BT Hub tell you what 's going on with different functions and there... The frustration caused shows other lights that you might see and how to deal with them make... With different functions and whether there are also four ethernet ports and a USB slot light normally everything! Going on with different functions and whether there are some things you can switch it back on again the... Give it a couple of minutes and try again did not seem to be /. Know what the Hub isn & # x27 ; connect all devices - again blue light I! Lights that you might see and how to deal with them with grey ends ) is into!

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