LauraS We get priority boarding and have been onto the ship and sitting down for lunch by 12.15pm which indicates that the boarding process started early on those occasions. (See the Onboard Payment Systems paragraph for further information on how to do this.) Go to your cabin and collect their your Cruise Card. Those on the priority line will be checked in across all the desks ahead of the general line. The port will be Hamburg - I tried asking about boarding in Hamburg specifically a few days ago and there was no response, but I though a general overview will give me an idea what to expect. To secure the best rates,visit the dedicated websiteor contact bagexpress's contact centre at+39 08119706711. However, there are a few differences from some of the other major players like Carnival Cruises and Norwegian Cruise Line. The app is available on android or apple devices and assists passengers with planning and communication both pre-cruise and while onboard. Firearms will not be accepted on board and immediate disembarkation will be required. IMMEDIATE ACTION: We kindly ask you to complete the health questionnaire and accept our passage contract as quickly as possible. Time depend on US Customs mood. Accessible cabins, fitted out especially for guests with disabilities and/or reduced mobility, are available on every ship in the fleet. Do you know that your browser is out of date? Regardless of the stage of pregnancy, before going on a cruise it is advisable to consult a doctor who will be able to establish whether the guest is fit to travel. Worth Reading: MSC Virtuosa Cruise Ship Overview & Things to Do Plus, youll save extra time with your cruise planning, too, thanks to the stellar butler service. Have you thought of arriving at the port hands-free? These will be returned the evening before disembarkation. Before arriving at the port, please ensure that all personal details shown on the embarkation form in your e-ticket are checked and correct. Please also note that guests are not permitted to bring unpackaged food on board. Also included is a lunch buffet and food trucks that provide BBQ favorites during the day. Please note Guests must present only valid passport with at least residual validity 3 months at their arrival in the UK. CC Help Jenn Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST. They gave us a 3:45 boarding time with a 6:00 departure. Those on. MSC gives you the chance to book yourluggage delivery servicefrom your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with Bagexpress. Click here find out more about our enhanced Health & Safety measures and our new, even safer onboard experience. Members; 197 March 27, 2017; Virginia, USA The desks usually open up at the same time (except for Yacht Club which I've seen opened a little earlier). The Ship arrive at 10:00 and i will go after noon to the Ship, perhaps the boarding begins earlier? Inclusions Exclusivity World of Choice Availability Plan Your Cruise Now LUXURIOUS COMFORT Created by renowned architects De Jorio Design International, each Beautiful ship- TERRIBLE service. 8. Are there signs for passengers with visual disabilities? Welcome to the luxurious MSC Yacht Club. With complimentary and specialty dining and a raft of onboard . We received a note upon arrival to check-in that they actually started boarding at 10:00 a.m. One thing that helped was that not everyone boarded in Genoa. MSC Lounge and MSC Terrace Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. All on-board staff receives special in-house training so that they are aware of the needs of passengers with disabilities or reduced mobility and are able to give them the necessary assistance. Can a passenger with hearing disabilities travel alone? My Choice Dining**. Worth Reading: MSC . Do you know that your browser is out of date? You'll be funneled through dedicated queues for cruises that depart from Durban and Cape Town with MSC employees directing you to a separate Registration Point where check-in procedures can take place. Living on the east coast of Canada, she shares cruising tips and information with fellow Canucks seeking a reprieve from the great white north. We staying in alster crowne plaza too. we will just get a taxi from cp as much easier . Your browser may be out of date or not compatible with our new site and may not be secure. If possible, they should be carried in hand luggage. 2:00 PM. The information you provide is required in order to issue your e-ticket and travel documents. MSC Seascape deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). Otherwise, he/she must travel with a carer who can provide the necessary assistance. The majority of excursions are fully accessible, but it is nevertheless advisable to check the details in the relevant section. Our experience with MSC and lack of communications is scaring me. I will board the Fantasia in two weeks und i have also 3:45 as boarding time on my ticket (YC). On my last two cruises departing from Marseille , the priority boarding actually was not given (only for yachtclub), the only thing we received was . To help make your holiday with us truly memorable, we give you the chance to tailor your experience to your needs and desires. They shall be confiscated and can be taken off the ship to be used while in port. Lavishly appointed suites, 24-hour Butler Service and a Dedicated Concierge are just the beginning. 7. For cruises including flight connections, please follow any instructions given by the airline. Priority boarding helps you get on board quicker so you can start your . Are there cabins for passengers with disabilities or reduced mobility? MSC Cruises declines all responsibility for Guests who do not adhere to the recommendations on the prevention of infectious diseases. These cabins should be requested at the time of booking. For more detailed information, please read the section of the website on accessibility and the following FAQ. Join before the cruise and earn 100 bonus points. Dedicated priority check-in and check-out, along with priority departure and return on port days, 24-hour butler and room service, and dedicated concierge, Memory foam mattresses, selection of pillows, bathrobe and slippers, Luggage packing/unpacking service, and newspaper upon request, Dedicated restaurant for breakfast, lunch and dinner, Complimentary access to Thermal Suites at MSC Aurea Spa, Dedicated, private area of the ship accessible only to MSC Yacht Club guests, Panoramic Top Sail Lounge with bar, afternoon tea service, snacks and live entertainment, Private pool deck, whirlpool baths, sunbathing area and outdoor bar, Gourmet restaurant with a la carte dining for breakfast, lunch and dinner, Custom experiences, including shopping and excursions, 20% discount on a dedicated specialty restaurant prepaid package, 40% discount on a dedicated Spa prepaid package, 10% discount on all spa treatments purchased on board, Private area and amenities at Ocean Cay, MSCs private island, Personal exercisemat, Technogym Wellness Bag, towels, and sportswear kit, 50% off Tai Chi, Pilates and Yoga classes, Onshore activities designed for Wellness Experience participants, 12 Differences between big and small MSC cruise ships, How to have a great time at MSCs Ocean Cay without spending any money, Things I've done that I'll never do again on a Carnival cruise, Cruise week report: Free things to try, spring break, adult-only cruises & more, Comparing Carnival Cruise Line ship sailings to Alaska in 2023. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST. Choose from a range of accommodation including cluster cabins for family groups and experience packages to upgrade your onboard choices. *Other activities such as bowling, F1 simulator, zipline, 4D cinema, arcade and billiards room are at an additional cost. It is a European cruise and the ship is in port from about 7 am to 18.30. We are getting on preziosa on Thursday next week in Hamburg, will post and let you know situation in Hamburg. MSC's most luxurious option, it offers a wide arrange of benefits for the ultimate cruise experience: Dedicated priority check-in and check-out, along with priority departure and return on port days 24-hour butler and room service, and dedicated concierge Memory foam mattresses, selection of pillows, bathrobe and slippers Taking the train from Hamburg to Kiel, then spending time in the town (lunch). The Yacht Club here takes up the front part of the ship on three. 10. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST. Enter your personal and identification information where requested, then click Save and Confirm. Please note that, staff may confiscate any articles that could present a safety risk. Your browser is not compatible with our new website and may not be secure. Bari, situated on the Adriatic Sea, is the second most important economic centre of mainland Southern Italy, and is perhaps best known for being the city of Saint Nicholas. Guests intending to exceed these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess of the free luggage allowance separately via freight or cargo, at an additional charge. If you have no insurance in place, please note that you might be exposed to additional costs MSCs partnership with Lego adds for some great activities along with sports, videogames and much more based on age and interest of kids: MSC for Me is available on newer ships in the fleet such as the Meraviglia and Seaside classes. At the moment this section is accessible only on our desktop site. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. 3. If informed in advance, on-board staff will also be happy to help guests in choosing their meals to ensure they avoid foods or ingredients which may cause allergic reactions. Recommended Posts. Dont miss the MSC Cruise Guide, an important presentation where we will tell you all you need to know in order to live your cruise to the full. Be careful.. if there are not many people embarking they will leave it until the time on the ticket as per ammonia in June in Cagliari- didn't matter who you were, no numbers just a bundle - we are black so normally just turn up near time and straight on. Go to your cabin. - Things you can leave at home: pool towels or hairdryers (youll find these in your cabin); cigarettes, sun cream or beauty products (all available from the onboard shops). Call MSC Cruises now at 0203 429 4280 to get information about the cruise company and its destinations, excursions and deals. Deliver your luggage to the designated staff, who will then have it sent directly to your cabin. Could MSC Cruises refuse my booking or deny me boarding? Hi Barbara .. MSC often starts the boarding process early depending on the embarkation port - about 3 hours or so after the ship docks. You can check the drinks package price for your cruise in your MSC account for exact pricing. Stateroom Size varies from 183-420 sq ft. Aurea Experience includes: Priority boarding. As during a cruise, you may be exposed to specific COVID-19 risks that may not be usually covered by existing insurance policies, to ensure your peace of mind is strongly recommended for all new reservations from 1 July 2022 onwards - for all guests to have in place an insurance policy that specifically covers them against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. Go to the embarkation area with all personal travel documents required for the cruise, and show staff the embarkation form on your cruise ticket or via the MSC for Me app (if available). Starting on 1 April 2021 - for all new reservations on Winter 2021-22 departures and onwards - Hotel Service Charge will become mandatory as an integrated part of the total price. 3. Discounted drink package option available at the time of booking Our apologies for any inconvenience caused. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. And is there any better way of extending your relaxation by travelling back home hands-free? One great feature is MSC for Me Chat which allows for messaging onboard without an internet package. As a safety precaution, you and your luggage may be searched and any item that the Company considers a security risk for passengers or crew members (such as weapons, alcohol, food, diving knives, kettles, irons, drones, Galaxy Note7, etc.) This information should preferably be provided at the time of booking, or, at the very latest, no fewer than two working days before departure. Hotel Service Charge valid for all bookings made up to 11th December 2022 regardless the departure date. They include a wide variety of food options: In addition to the buffets, guests enjoy complimentary meals at the main dining rooms, which offer early and late sittings. Children with disabilities have regular access to all on-board services and facilities: although they do not offer a childcare service, entertainment staff are trained to provide a wide range of entertainment aimed specifically at youngsters. Prams and wheelchairs For tourists embarking from ports in Northern Europe, Mediterranean, Caribbean and Red Sea, the obligation of COVID vaccination will not be needed, even if it remains strongly . (Southbound), MSC Grand Voyages from South America, (Northbound), MSC Grand Voyages to South America MSC Divina Cabin # 13004 Category B3 - Aurea Balcony Stateroom. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. So what is included in the basic cruise fare with MSC Cruises? Booking by travel agent: the documentation should be sent directly to your travel agent, Booking through our website: the documentation should be sent to the following address: mscdirect@msccruises.co.uk. Can a passenger with reduced mobility travel alone? MSC Cruises has obtained a certification from Bureau Veritas for the preparation and serving of gluten-free meals worldwide (food code: < 20 ppm*) in the main restaurants of MSC Seaside, MSC Seaview, MSC Meraviglia, MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra and MSC Musica. Easy Onboard may be the solution for you. All-inclusive unlimited drinks* including liquers, cocktails, beer, wine, soft drinks, coffee. LauraS Thank you this is a very useful reply. Bari, Italy. MSC Euribia cruise ship deck plan has 2419 staterooms for up to 5806 passengers served by 1400 crew. Join before the cruise and earn 100 bonus points. If you are already a member with an upcoming confirmed cruise with MSC, update or confirm before your cruise your contact details (email, mobile, phone or address) to collect 100 extra points. Guests with existing bookings made before December 12th 2022, will not be impacted by this change regardless if the Hotel Service Charges are prepaid or collectable on board at the time of the departure Many thanks and we look forward to welcoming you onboard very soon. Enter your details below to access the health questionnaire, passage contract and web check-in. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area. On board our ships you'll enjoy a unique cruise experience with total peace of mind. Ll enjoy a unique cruise experience with total peace of mind as possible with MSC please. They should be carried in hand luggage directly to your cabin discounted drink package option at... Msc Terrace Due to safety considerations, wheelchairs and scooters can not be stored in the basic fare! Packages to upgrade your onboard choices port from about 7 am to 18.30 line will be required favorites the. Ship arrive at 10:00 and i will go after noon to the recommendations on embarkation. Is there any better way of extending your relaxation by travelling back home hands-free during. The time of booking better experience and to continue your booking with MSC Cruises now 0203.: priority boarding is out of date or apple devices and assists passengers with planning and both. Norwegian cruise line version below ship deck plan has 2419 staterooms for up to 5806 passengers served by crew... Port hands-free is accessible only on our desktop site internet package few differences from some of general! Hand luggage simulator, zipline, 4D cinema, arcade and billiards room are an! Browser by downloading the latest version below your holiday with us truly,... 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